Blue Lagoon Group

FAQ

Thank you for booking your holiday with us, we are looking forward to welcoming you and will do our best to meet your expectations.

Please find below a list of the most frequently asked questions and their answers.

OUR ADDRESS:

PALAZZO DEL MARE
MARMARI
LAMBI
85300, KOS
GREECE

Email address: info@palazzodelmare.gr

Dress Code Policy

1.Is there a dress code policy?

Yes, the hotel has a dress code policy that requires men to wear long trousers for dinner.

2.Do men have to wear full length trousers in all restaurants?

They are required to wear long trousers in all the restaurants

3. Are jeans acceptable?

Yes, jeans are accepted as long as they are of full length.

4. Do men have to wear full length trousers for breakfast and lunch?

No, men are required to wear long trousers only during dinner.

Rooms & Amenities

1.Do you provide a hairdryer in the room?

Yes, a hairdryer is provided in the room.

2. Is there an electric kettle in the room?

Yes, we provide an electric kettle in the room.

3. Are coat hangers supplied in the wardrobes?

Yes, all wardrobes are supplied with a certain number of coat hangers.

4. Is there a safe in the room?

Yes, all rooms are equipped with a safe free of charge.

5. Do you provide an iron in the room?

No, we do not provide an iron but we do provide you with an iron service with extra charge.

6. Do you offer laundry service?

Yes, we provide a laundry service with extra charge.

7. Do you provide shampoo, shower gel etc?

Yes, we provide shampoo and shower gel in addition to other bathroom supplies.

8. What other bathroom supplies do you provide?

We also provide soap, conditioner, shower cap and a vanity kit.

9. Is there a mini bar in the room?

Yes, all rooms are equipped with a mini bar which is replenished on a daily basis with extra charge.

10.How often is the linen changed?

The linen is changed three times per week.

11. Can I request a daily change of linen?

Yes, you can place a card for cleaning on the bed.

12.Is room service chargeable?

Yes, room service is chargeable.

Beach & Pool

1. Do you provide beach/pool towels?

Yes, the hotel provides you with beach / pool towels free of charge.

2. How often can they be changed?

You can change your towels daily at the towel station next to our gym area.

3. Are beach towels provided in addition to bath towels?

Yes, you are supplied with beach towels in addition to your bath towels.

Pools

1. Are the outdoor pools heated?

No, outdoor pools are not heated.

2.Are the pools with sea water or chlorinated?

The pools have fresh water with chlorine and are maintained on a daily basis.

3. Are inflatables allowed in the pools?

Yes, inflatables are allowed in all pools.

Beach Sunbeds & Facilities

1. Are the sunbeds by the beach free of charge?

Yes, the sun beds by the beach are without charge.

2. Are there toilet facilities on the beach?

No, there are no toilet facilities on the beach.

3. Where is the nearest bathroom?

The nearest bathroom is about 100 meters from the beach next to the Culinarium restaurant and the pool bar.

4. Is there a beach bar?

No, there is no beach bar but we provide a service for drinks and light snacks.

Allergies & Special Requirements

1. Do you cater for a Gluten Free diet?

Yes, we do cater and provide for a gluten free diet.

2. Do you cater for Celiac disease (no cross contamination GF diet)

Yes, we also have all the necessary knowledge and provisions to cater for people with Celiac disease.

3. Who do I inform of my request for a GF diet?

You can send an email to allergies@bluelagoongroup.com and also inform Guest Relations upon your arrival.

4. When is it best to inform?

It is always advised to inform us prior to your arrival.

5. Do you cater for other allergies?

Yes, we do and please feel free to inform us of your allergy at allergies@bluelagoongroup.com

Check in & Check Out

1. Do you offer a late check out?

Yes, we do offer late check out subject to availability.

2. What is the additional cost?

That would depend upon room type and the season. Please contact the Reception a day prior to your departure in order to check the availability.

3.When can this be arranged?

At any time during your stay with us. It is always best to inform us in advance.

4. Is food available upon late arrival/check in?

If the restaurant is closed upon your arrival we arrange for a cold plate in the room.

5.Do you offer a welcome drink upon arrival?

Yes, we offer a welcome drink upon your arrival at the reception/lobby area.

Upgrades

1. Do you offer room upgrades?

Yes, we do offer room upgrades with additional charge and subject to availability.

2. When can I upgrade?

You can upgrade upon arrival subject to availability and against charge.

Wi-Fi

1. Do you provide Wi-Fi?

Yes, we provide Wi-Fi in all areas of the hotel and in the rooms.

2. Is the Wi-Fi free of consideration?

The Wi-Fi is free of charge for all guests of the hotel.

3. How is the Internet?

The internet speed is 50MB and the signal is good.

Restaurant Reservations

1. Do we need to make a reservation for the à la carte restaurant in advance?

Yes, advance reservation is required for the Culinarium à la carte Restaurant.

2. Where do we make our reservation?

You can make your reservation at the Reception or Guest Relations Desk.

3. Is there a restriction on the number of times we can book?

There is a restriction of one reservation per stay subject to availability.

Hotel Amenities

1. Is there an ATM on site?

No, there is no ATM machine in the hotel. Please ask the Reception for more information on the nearest ATM

2. Is there a Bureau de Change in the Hotel?

You can exchange your currency at the Reception.

3. Is there a boutique in the Hotel?

No, there is no boutique in the hotel.

4. Is there a mini market on site?

Yes, there is a mini market in the hotel.

Facilities for the Disabled

1. Do you provide rooms for guests with disabilities?

We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at reservations@palazzodelmare.gr

2. Is the hotel area suited for wheelchair usage?

Yes, the hotel area is very flat and all facilities have access for a wheelchair except for the pool and beach. Please note that entry to the pool is made possible only through steps and ladders.

Low Season & Weather Conditions

1. Are all facilities and restaurants open during low season?

During the beginning and the end of the season it could be that some of the facilities are closed due to low occupancy. Nevertheless, their services are offered in other facilities of the hotel.

2. Are all facilities and restaurants open if the weather is not good?

All facilities are open weather permitted.

Sports Facilities

1. Do you provide tennis rackets?

Yes, we provide tennis rackets free of charge

2. Do you provide table tennis rackets?

Yes, we provide table tennis rackets free of charge.

Various

1. Do you arrange excursions?

No, the hotel does not arrange excursions. Please contact your holiday representative for more information.

FAQ