Blue Lagoon Village

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FAQ

Thank you for booking your holiday with us, we are looking forward to welcoming you and will do our best to meet your expectations. Please find below a list of the most frequently asked questions and their answers.

OUR ADDRESS:
BLUE LAGOON VILLAGE
XIROKAMPOS S.A. KEFALOS
85301 KOS GREECE
Email address: info@bluelagoonvillage.gr

Dress Code Policy

1.Is there a dress code policy?
Yes, the hotel has a dress code policy that requires men to wear long trousers for dinner.
2.Does the full length trouser rule apply to children under the age of 18?
This applies to adult men over the age of 18. All children under this age are exempt.
3.Regardless of their height?
Yes, regardless of their height.
4.Do men have to wear full length trousers in all restaurants?
Men are required to wear long trousers in all the restaurants except for the 'Green & Grill' and 'Mythos Taverna' Restaurants.
5. Are jeans acceptable?
Yes, jeans are accepted as long as they are of full length.
6. Do men have to wear full length trousers for breakfast and lunch?
No, men are required to wear long trousers only during dinner.

Rooms & Amenities

1.Do you provide a hairdryer in the room?
Yes, a hairdryer is provided in the room.
2. Is there an electric kettle in the room?
Yes, we provide an electric kettle in the room.
3. Are coat hangers supplied in the wardrobes?
Yes, all wardrobes are supplied with a certain number of coat hangers.
4. Is there a safe in the room?
Yes, all rooms are equipped with a safe free of charge.
5. Do you provide an iron in the room?
No, we do not provide an iron but we do provide you with an iron service with extra charge or an iron at the Courtesy Room free of charge (self-service).
6. Do you offer laundry service?
Yes, we provide a laundry service with extra charge.
7. Do you provide shampoo, shower gel etc?
Yes, we provide shampoo and shower gel in addition to other bathroom supplies
8. What other bathroom supplies do you provide?
We also provide soap, conditioner, shower cap and a vanity kit.
9. Is there a mini fridge in the room?
Yes, all rooms offer a mini fridge but not a mini bar.
10.Is the bottled water replenished daily?
No, your fridge will be equipped with bottled water upon your arrival but will not be replenished thereafter.
11. Where can I get bottled water?
At the bar. Bottled water is part of the all inclusive.
12.How often is the linen changed?
The linen is changed three times per week.
13. Can I request a daily change of linen?
Yes, please contact the Reception for more information.
14.Is room service chargeable?
Yes, room service is chargeable.

Beach & Pool

1. Do you provide beach/pool towels?
Yes, the hotel provides you with beach / pool towels free of charge.
2. How often can they be changed?
You can change your towels daily/once per day at the towel room, Courtesy Room or at the gym.
3. Are beach towels provided in addition to bath towels?
Yes, you are supplied with beach towels in addition to your bath towels.

Pools

1. Are the outdoor pools heated?
No, outdoor pools are not heated.
2.Are the pools with sea water or chlorinated?
The pools have fresh water with chlorine and are maintained on a daily basis.
3. Are inflatables allowed in the pools?
Yes, inflatables are allowed in all pools.
4. Do you have facilities to blow them up?
Yes, there is a pump next to the mini market.

Beach Sunbeds & Facilities

1. Do you have to pay for the sunbeds?
No, the sunbeds and umbrellas are free of charge for our guests.
2. Where and when can I book a Gazebo by the beach?
You can book at the Reception before going to the beach and subject to availability.
3. What is the charge for hiring a Gazebo?
The cost depends upon the size of the Gazebo and the season. For more information please contact the Reception.
4. Are there toilet facilities on the beach?
No, there are no toilet facilities on the beach.
5. Where is the nearest bathroom?
The nearest bathroom is a few meters from the beach next to the main pool.
6. Is there a beach bar?
Yes, there is a beach bar.
7. What does it provide?
It provides soft drinks, beers and a large selection of international and local wines and spirits (selected house brands).

Waterslides

1. Are there restrictions on the waterslides?
Yes, there are restrictions on the adult slides. Children must be over 10 yrs of age or at least 120 cm of height.
2. Are they enforced?
Yes, they are enforced.

Allergies & Special Requirements

1. Do you cater for a Gluten Free diet?
Yes, we do cater and provide for a gluten free diet.
2. Do you cater for Celiac disease (no cross contamination GF diet)
Yes, we also have all the necessary knowledge and provisions to cater for people with Celiac disease.
3. Who do I inform of my request for a GF diet?
You can send an email to allergies@bluelagoongroup.com and also inform Guest Relations upon your arrival.
4. When is it best to inform?
It is always advised to inform us prior to your arrival.
5. Do you cater for other allergies?
Yes, we do and please feel free to inform us of your allergy at allergies@bluelagoongroup.com

Check in & Check Out

1. Do you offer a late check out?
Yes, we do offer late check out subject to availability.
2. What is the additional cost?
That would depend upon room type and the season. Please contact the Reception a day prior to your departure in order to check the availability.
3.When can this be arranged?
At any time during your stay with us. It is always best to inform us in advance.
4. Is food available upon late arrival/check in?
We offer cold sandwiches until midnight and some fruit is offered in the room.
5.Do you offer a welcome drink upon arrival?
Yes, we offer a welcome drink upon your arrival at the reception/lobby area.

Upgrades

1. Do you offer room upgrades?
Yes, we do offer room upgrades with additional charge and subject to availability.
2. When can I upgrade?
You can upgrade upon arrival subject to availability and against charge.

Wi-Fi

1. Do you provide Wi-Fi?
Yes, we provide Wi-Fi in all areas of the hotel and in the rooms.
2. Is the Wi-Fi free of consideration?
The Wi-Fi is free of charge for all guests of the hotel.
3. How is the Internet?
The internet speed is 150MB and the signal is good.

Care for Infants & Babies

1. Do you provide baby cots?
Yes, we automatically provide a baby cot in the room for all reservations with a child under 2 years of age.
2. Do you provide travel cots for young children?
Upon your request we can arrange this for children over 2 years of age. Please email info@bluelagoonvillage.gr
3. Do you provide bottle warmer/ sterilizer in the room/hotel?
Yes, the hotel can provide you with a sterilizer & bottle warmer station upon availability and with charge. A deposit is required.
4. Does the hotel mini market provide regular and swimming diapers?
Yes, the mini market provides both regular diapers as well as swimmpants with charge.
5. Does the hotel provide special meals for babies?
At the buffet you can find boiled or steamed vegetable puree. For any other requests please contact our restaurant staff. Also, you can find baby food at the hotel mini market.

Restaurant Reservations

1. Do we need to make a reservation for the à la carte restaurant in advance?
Yes, advance reservation is required for all alternative dining venues, except for the Aegean Restaurant.
2. Where can we make our reservation?
You can make your reservation at the Guest Relation desk next to the Reception. We recommend you book 2 days in advance. The GR desk is open daily from 10:00 - 15:00.
3. Is there a restriction on the number of times we can book?
There is a restriction of one reservation per week for the themed restaurants.
4.We have children, can we book in all the restaurants?
Yes, you can book in all restaurants.

Hotel Amenities

1. Is there an ATM on site?
Yes, there is an ATM in the main lobby of the hotel.
2. Is there a Bureau de Change in the Hotel?
You can exchange your currency at the Reception.
3. Is there a boutique in the Hotel?
Yes, there are two boutiques in the hotel.
4. Is there a mini market on site?
Yes, there is a mini market in the hotel.

Facilities for the Disabled

5. Do you provide rooms for guests with disabilities?
We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at reservations@bluelagoonvillage.gr
6. Is the hotel area suited for wheelchair usage?
The hotel area has access to all facilities except for the beach and pools. Please note that the hotel is built on a slope and therefore has uneven levels of landscape.Also, the entry to the pool is made possible only through steps and ladders.

Low Season & Weather Conditions

1. Are all facilities and restaurants open during low season?
During the beginning and the end of the season it could be that some of the facilities are closed due to low occupancy. Nevertheless, their services are offered in other facilities of the hotel.

Sports Facilities

1. Do you provide tennis rackets?
Yes, we provide tennis rackets with a deposit.
2. Do you provide table tennis rackets?
Yes, we provide table tennis rackets with a deposit. 

Various

1. Do you arrange excursions?
No, the hotel does not arrange excursions. Please contact your holiday representative for more information.
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Blue Lagoon Group

Lambi, 85300 Kos, Dodecanese, Greece
Tel: +30 22420 54560 Fax: +30 22420 26230